1) Farmers register with the Scheme for the collection and disposal of fallen stock, and a Direct Debit mandate is set-up.
2) Registering for the scheme is free.
3) Upon becoming a member, farmers will receive a list of all the approved collectors operating in their postcode area and the prices they charge for picking-up different classes of stock.
4) When members have a fallen animal they contact a registered collector of their choice. Collectors are required to collect all species for which they have provided prices, and may not refuse any reasonable request to collect stock.
5) On picking-up the animal or animals, the collector is required to deliver a signed NFSCo receipt to the member. As acceptance of the accuracy of the receipt the member should, if possible, countersign it. If this is not possible an unsigned copy must be left at the member's address. The member must notify the collector within 72 hours of collection if no receipt has been received.
6) The member has 72 hours to dispute a receipt directly with the collector, after which, if it cannot be resolved, it should be referred to NFSCo.
7) Members will receive a monthly statement from NFSCo summarising the categories and quantities of fallen stock collected. The statement will list the actual cost of collection and the charge to the member. An NFSCo administration fee of £1.75 for members who receive statements by post or a reduced fee of £1.25 for those opting for email invoicing will be applied to the monthly statement – but only if a member uses the service in the same month.
8) An annual compliance statement is issued once a year, which details all collections through the year. This enables a farmer to show any compliance inspector an up-to-date record of all fallen stock collections through NFSCo over the past twelve months. There is a small administration fee to cover the report generation and printing of the annual compliance statement, which costs £4.65 plus VAT. Members must contact NFSCo, preferably by email, if they do not wish to receive the compliance statement. This will be invoiced on the 31st January annually.
Members have 14 days to dispute any items on the statement. After this time, NFSCo will debit the member for undisputed amounts using the variable Direct Debit mandate set up at registration.